Our T&Cs

The Flavour Smith Ltd

Terms and Conditions

Our policy is to formulate an honest and open relationship with you, where communication is clear and expectations from both sides are understood from the outset.

The Flavour Smith Ltd is engaged under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgment and acceptance of these conditions.

1. Interpretation

In these Terms & Conditions, ‘The Client’ means the person, firm or company booking the event.

2. Deposit

Following our consultation The Flavour Smith Ltd will provide you with an individual written quotation, this quotation will be valid for 21 days. A deposit will be required of 50% of the anticipated cost in order to secure the booking.

3. Payment Terms

We will invoice you for the remainder of the bill approximately one week before the event and the outstanding balance of the account is due on the date of the event.

4. Guest numbers

Prices are quoted based on the estimate provided by The Client as to the number of guests attending the function and may include a guaranteed minimum number of guests agreed at the time of booking.
Changes to the number attending should be made in writing as soon as possible and we will do our best to accommodate them.
If the number of guests decreases without 7 days advance warning, you will be charged on the basis of the number of persons for which the event is originally booked or the guaranteed minimum where it has been specified.

5. Extra costs

Quoted prices include all preparation, crockery, cutlery and waiter service where specified in the brief. Travel costs are included within our working area, for areas outside this a fuel charge will be added. Linen, glassware, flowers or other sundries can be provided on request.
A surcharge may be applicable on bank and public holidays, this will be specified at the time of booking. For bookings involving services provided on a daily or weekly rate, accommodation and travel expenses apply. These will be specified at the time of booking.

6. Logistics

The Flavour Smith Ltd requires vehicle access to the site area and reasonable parking. We ask that access roads for our vehicles and loading bays are made free on request for our use. The Client is to provide access to the supply of fresh water, toilet facilities and an adequate electricity supply.

7. Breakages

The Flavour Smith Ltd reserves the right to charge the client for any breakages, damages or loss of property or equipment provided by The Flavour Smith or its subcontractors.

8. Availability

Where specific menu items are subject to market availability, The Flavour Smith Ltd cannot always guarantee the availability of any particular item of food or drink. When such an item is unavailable, we will contact you as soon as possible and endeavour to provide a suitable alternative.

9. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The Flavour Smith Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

10. Liability

The Flavour Smith Ltd follows strict HACCP guidelines for all food production, handling, storage and distribution. We have sufficient and appropriate Public Liability Insurance to cover our activities. A PDF copy of the certificate is available upon request.

11. Cancellations
In the instance that you need to cancel your event, the following terms will apply:

All cancellations must be made by telephone in the first instance and then confirmed in writing or by email. We will then provide written confirmation by email of the cancellation.
Where an event is cancelled up until 4 weeks in advance of an event, the deposit is refundable minus a £50 administration charge.
Where an event is cancelled within 4 weeks of the scheduled event date, The Client shall forfeit the deposit and will additionally be liable for all out of pocket disbursements or costs incurred by The Flavour Smith Ltd in relation to the proposed provision our services.
Where an event is cancelled less than one week prior the scheduled event date, then The Client shall remain liable to pay 100% of the Total Costs.
Where exceptional circumstances beyond our control prevent us from fulfilling our obligations, we will, by notice in writing to the Client, terminate the Contract and return to the Client any balance of the Payment on Account remaining after settlement of all or any costs, expenses or liabilities incurred in respect of the proposed provision of the Services.